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Live Update
Feb 09, 2024, 12:40:30
Forum Post | Announcements & News | By Undel
ofMontreal wrote on 2024-02-09 12:34:48:
So...about those male mirrors...

I assure you that the apparel is there... right over the back arm! You can clearly see it covering every bit of its back arm.
Augmented Apparel
Feb 09, 2024, 12:22:11
Forum Post | Announcements & News | By Undel
Centered in the foreground is a feathered Wildclaw dragon wearing the Heliodor enhancement set, which puts a futuristic looking wing, mask, and eye augment on them. The dragon is taupe in body color with the giraffe gene, and have latte colored wings in the jester gene. The overlaid text reads: Augmented Apparel; Enhancements for dragons have been forged!

The future shines bright with new apparel!





Augmented Dragons
Enhancements for dragons have been forged! Dragons can now wear metallic enhancements with a core of glowing crystal. The following pieces are available in the treasure marketplace.
Heliodor Arm Enhancement (Back) Heliodor Arm Enhancement (Front) Heliodor Spine Enhancement Heliodor Ocular Enhancement Heliodor Leg Enhancement (Back) Heliodor Leg Enhancement (Front) Heliodor Jaw Enhancement Heliodor Tail Enhancement Heliodor Wing Enhancements Heliodor Enhancements
Heliodor Enhancements



Spessartine Arm Enhancement (Back) Spessartine Arm Enhancement (Front) Spessartine Spine Enhancement Spessartine Ocular Enhancement Spessartine Leg Enhancement (Back) Spessartine Leg Enhancement (Front) Spessartine Jaw Enhancement Spessartine Tail Enhancement Spessartine Wing Enhancements Spessartine Enhancements
Spessartine Enhancements


Cinnabar Arm Enhancement (Back) Cinnabar Arm Enhancement (Front) Cinnabar Spine Enhancement Cinnabar Ocular Enhancement Cinnabar Leg Enhancement (Back) Cinnabar Leg Enhancement (Front) Cinnabar Jaw Enhancement Cinnabar Tail Enhancement Cinnabar Wing Enhancements Cinnabar Enhancements
Cinnabar Enhancements


Charoite Arm Enhancement (Back) Charoite Arm Enhancement (Front) Charoite Spine Enhancement Charoite Ocular Enhancement Charoite Leg Enhancement (Back) Charoite Leg Enhancement (Front) Charoite Jaw Enhancement Charoite Tail Enhancement Charoite Wing Enhancements Charoite Enhancements
Charoite Enhancements

The Azurite enhancement pieces can be crafted at Baldwin's Bubbling Brew by alchemists level 11 and above.
Azurite Arm Enhancement (Back) Azurite Arm Enhancement (Front) Azurite Spine Enhancement Azurite Ocular Enhancement Azurite Leg Enhancement (Back) Azurite Leg Enhancement (Front) Azurite Jaw Enhancement Azurite Tail Enhancement Azurite Wing Enhancements
Azurite Enhancements


For this particular set we felt that there was value in splitting up the front and back legs into separate pieces so that a dragon can wear just one. Some dragons do not have visible back arms or legs. Arm (Back) and Leg (Back) apparel will not appear on dragons without visible legs. This is considered working-as-intended

Tundra dragons have a limb that has historically been interpreted as either an arm or a leg. The intent is for it to be a leg. While we are not going to be changing older apparel that has been in circulation for years, this has been corrected, as it is considered to be a mistake.






Trickmurk Circus Skin Contest
The eleventh annual Trickmurk Circus will begin on February 25, 2024, and we're running a skin and accent contest in celebration Click here for more information!
Trickmurk Circus Banner




Additional Updates
Status Update
Feb 09, 2024, 12:12:02
Site Status | By Undel
The eleventh annual Trickmurk Circus will begin on February 25, and we're running a Skin and Accent Contest to celebrate.

Advertising Report Thread 3.0
Feb 09, 2024, 05:59:08
Void62 wrote on 2024-02-08 19:39:59:
I installed an add blocker and havent had problems since


Hi there, @Void62! Yes, that is something you can do if you want to and something that players are allowed to do on our site. We certainly can't fault players for turning their ad blocking extensions on when a conflict between scripts on ads is freezing pages and disrupting their experience.

We are actively working on addressing this problem alongside Hiveworks, communicating with Venatus and the company whose script wasn't working as intended. They've both been very responsive, especially once we sent them our findings. This issue is one of our top priorities right now; in fact, it's a top priority across four separate companies! I promise you, we all want this fixed ASAP. We are a free-to-play game that regularly provides free content updates and events; ads are part of how we keep the servers paid for, the Flight Rising site up and running, and our employees and contractors paid.

It's quite possible this may even be fixed before the weekend! Fingers crossed!
Advertising Report Thread 3.0
Feb 08, 2024, 11:22:23
@KarrotTop, correct, that counts as an unwanted ad behavior. Please send what you can to tech@thehiveworks.com. Thank you!
Advertising Report Thread 3.0
Feb 08, 2024, 08:19:41
Self wrote on 2024-02-08 07:52:39:
Still getting Adobe ads that crash the page on my desktop- never my mobile

@Self, please see our update on Page 8. Thank you!
Status Update
Feb 08, 2024, 06:07:36
Site Status | By Aequorin
We have an update on the issue of Adobe ads and page freezing for our community. We have some good news, some not-as-good news, and a path forward!
Advertising Report Thread 3.0
Feb 08, 2024, 05:58:28
Good news, everyone!

We have an update for you on the freezing ads issue. We've got some good news, some not-as-good news, and information on how we're moving forward for you.

Mutron was able to identify the cause of the lockups. For some context, you should know that advertisers can opt into services from third party companies that perform background tasks when their ads run. These can be tasks or services like ensuring that their ad views are organic (not being served to bots), parse data, cookies, etc. These services run their own proprietary code when their clients' ads are served on a site.

So what did we find? What we've discovered is that two separate services have been contracted to run on Adobe ads and when their background scripts are run at the same time? They run into conflict with each other. That means neither script can complete their task and the page that ad is on locks up.

The not-as-good news: As far as what Flight Rising and Hiveworks are capable of in order to fix this? Well, we can't. Or we could but the only options available to us would damage our site's reputation with advertisers in general and that's...well, that's not great. Opinions on the current state of the ad ecosystem and the internet in general aside, the fact remains that ads help keep the lights on.

So what can we do? We've already started the process of contacting the third-party companies providing these services and notifying them of the issue, in detail. We've also submitted our findings to Venatus and they've responded. They are making some changes to how the Flight Rising website is mapped in their system which will allow for custom blocklists. This will take some time, hopefully no more than a week but we can't guarantee the ETA.

As to why Adobe ads are still appearing even though they're also off? Our best guess is that Adobe is currently pushing an ad campaign across all platforms, across multiple vendors and networks. Which is why changes are being made on the backend to allow for custom blocklists until the third-party script issue is fixed.

Our sincerest thanks to everyone who has whitelisted our site to help us track down the source and cause of the freezing ads. To our players who whitelist Flight Rising in general, you have our deepest appreciation and gratitude. It's our hope that our next update is the announcement this issue is well and truly fixed.
Blocked by someone I don't know??
Feb 06, 2024, 15:25:44
AmethystRose1958 wrote on 2024-02-06 15:10:15:
KingVulture wrote on 2024-02-06 15:07:57:
Yeah, this happened to me the other day as well. I didn't realize that apparently you can still see the posts of someone who blocked you, for... some reason?

I've heard that some people block for really random reasons, like not wanting to see your listings on the Auction House or even not liking your avatar dragon/vista/signature/etc... so it might not specifically be because of anything you've done.

I got nosy and had a friend look at the blocker's profile, apparently that person who blocked me blocks people who tag them in threads...and was posting in a dragon trade game... :| so yeah I guess it was just some random reason. At least I'm not on some kind of "these users suck" list!


As a note for everyone, this is not okay and the thread is now locked. Players are allowed to utilize the block feature for whatever reason, whenever they see fit. Posting it about it, having third-parties do recon and report back to you, followed by posting that report publicly crosses the line into harassment territory. Thank you.
Advertising Report Thread 3.0
Feb 06, 2024, 14:19:11
Hello @hydezmuse, please be sure to email your report to tech@thehiveworks.com. Thank you!
Advertising Report Thread 3.0
Feb 06, 2024, 11:55:09
SamuelMaybird wrote on 2024-02-06 11:02:01:
This as from Cleerly forces mobile screens to zoom in and won't allow to be zoomed out

https://imgur.com/a/vBmKruy

Hi @SamuelMaybird! Thank you for your report. Remember to email your report to tech@thehiveworks.com. Thank you!
Advertising Report Thread 3.0
Feb 06, 2024, 07:45:25
@cyxxie, @Zalva, @SilverStarSheep, @softsylveon, @NovaChrome, @VolatileMatter, @GrimKeeper64, @Azabelle, @CobaltSkye, @RandomCheese, and anyone I've missed, thank you for your reports. As always, please remember to send what you can get directly to tech@thehiveworks.com

Now for today, as far as we know, Adobe ads are still set to OFF for the site. If clearing cookies isn't addressing this, something else is going on.

For clarity, there are now not one, not two, but three companies actively investigating this issue. Your submitted reports and willingness to troubleshoot these rogue ads is making a difference, and we appreciate truly your time and effort.
Status Update
Feb 05, 2024, 16:16:32
Site Status | By Aequorin
Dragon Share Theme Week: Eldritch Dragons!
Status Update
Feb 05, 2024, 15:13:59
Site Status | By Aequorin
We have another update for our community regarding the misbehaving, browser-freezing Adobe ad: Please clear your browser cookies!
Advertising Report Thread 3.0
Feb 05, 2024, 15:11:23
Hello everyone! We've heard back from Venatus. While they continue to investigate (thank you for the HAR files, links, and screenshots!) they are recommending anyone who is experiencing these freezing ads to clear their browser cookies. Please let us know if this works for you!
Advertising Report Thread 3.0
Feb 05, 2024, 15:06:23
Breakcore wrote on 2024-02-05 14:33:46:
Muttsmutt wrote on 2024-02-04 13:50:18:
NBW wrote on 2024-02-04 10:55:42:
Could FR do individual sponsors or ads? Maybe for like artists or nerdy stuff or something? Could users pay a fee to advertise their own stuff? (provided it's not anything above pg13) Or maybe some kind of yearly/monthly membership that removes ads?

support.
then i'll whitelist.

Adding my token in this idea.

I have the site listed for ad problems in general. Haven't had it off in a good while.


Hey everyone, this is a topic for the Suggestions Forum, not the advertising report thread. We're currently trying to troubleshoot the freezing issue, and taking the thread off topic like this makes it difficult for us to keep track of reports. Thank you!

(@Breakcore, @NBW, @Muttsmutt)
Advertising Report Thread 3.0
Feb 05, 2024, 12:53:45
@khe, turn in what you have. Screenshots help, too!
Advertising Report Thread 3.0
Feb 05, 2024, 08:51:17
Azabelle wrote on 2024-02-05 08:27:37:
The problem is when my game freezes I can't right click anything or do anything on that page so I can't collect the data I need. It goes unresponsive.


@Azabelle, what happens when you press F12 on your keyboard?
Quote:
How to generate a HAR file in Google Chrome
  1. Load a page where the problematic page appears
  2. Hit F12 on your keyboard OR select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.


If you are on a mobile device, the following applies for your situation:

Aequorin wrote on 2024-02-02 14:07:02:
...at this time HAR files on mobile aren't really possible. According to the tech team at Hiveworks, mobile users can take screen recordings and those can help with tracking down a bad ad:
Advertising Report Thread 3.0
Feb 05, 2024, 08:23:41
@Azabelle, Xeyla, to the best of your ability, please follow the instructions in the first post of this thread and report these instances to tech@thehiveworks.com. The HAR file and screenshot are critical to tracking down the source of the ads, because there aren't supposed to be Adobe ads on the network serving our site right now. Thank you!

@Xeyla, your screenshot shows a suicide prevention hotline for veterans? I'll double check the category for ads focused on suicide prevention and crisis support.

@SkykidNadir, Google Ads are still on the network. Even if you've opted out of personalization in your Google settings, Google Ads will still serve region/location specific ads from time to time.


Everyone else, please keep this thread on topic. Suggestions for features should go in the Suggestions Forum, suggestions for policy changes should go through Contact Us, and game/feature bug reports should be posted to the Bug Reports Forum. Thank you!
Advertising Report Thread 3.0
Feb 02, 2024, 18:02:35
AntimatterBee wrote on 2024-02-02 16:43:47:
Decided to turn off my adblocker upon hearing the good news! Immediately got served this.

https://imgur.com/a/fyPwVOY

I don't think an ad promoting a concealed carry organization is child-friendly... Had trouble finding the information so this is all I could provide.

Hi @AntimatterBee, yup, that's an ad that's mislabeled, either due to human error or an advertiser trying to expand their network options inappropriately. Those are not ads we want on our site.

Sparrowgale wrote on 2024-02-02 16:52:17:
Got some bad news...

BjWsYRU.png

I tried to grab the stuff to report it directly, but it disappeared / swapped out before I managed to. My apologies!!

@Sparrowgale, HA. Of course. The irony is delicious. But on a more serious note, that is hopefully the tail end of what was already on the network before the Adobe ads were shut off. We were told they were off while the problem is addressed.
Status Update
Feb 02, 2024, 15:01:55
Site Status | By Aequorin
We have an update for our community about the Adobe ads freezing the site, inappropriate ads, and HAR files.
Advertising Report Thread 3.0
Feb 02, 2024, 14:59:39
Update February 02, 2024: Adobe ads, ad categories, and HAR files

  1. We've confirmed that all Adobe ads have been blocked from the Flight Rising website; they will remain off until the freezing issue is fixed.
  2. We've confirmed that the ad category for Flight Rising is child-friendly; this means any inappropriate ads that show up have been miscategorized or mislabeled by the advertiser.
  3. We've confirmed that HAR files are extremely helpful in tracking down and removing bad ads.


We hope this information helps to set your mind at ease about allowing ads, and with taking the steps needed to report bad ads. Thank you!
Advertising Report Thread 3.0
Feb 02, 2024, 14:07:02
@Phanerozoic, at this time HAR files on mobile aren't really possible. According to the tech team at Hiveworks, mobile users can take screen recordings and those can help with tracking down a bad ad:
Advertising Report Thread 3.0
Feb 02, 2024, 11:34:18
Phanerozoic wrote on 2024-02-02 11:00:56:
Is there any way to get a HAR file on mobile? I’d like to report an ad that keeps force-zooming me and leaves me unable to zoom out, but I don’t play on computer.

@Phanerozoic, I've sent your question over to Hiveworks. We may not have an answer for you until next week, just FYI.
Advertising Report Thread 3.0
Feb 02, 2024, 09:36:20
Shirarisun wrote on 2024-02-02 06:20:06:
Aequorin wrote on 2024-02-02 06:08:47:
Hello @/Shirarisun! Please be sure to email your report to tech@thehiveworks.com! We're trying to streamline the reporting process until we have access to in-ad reporting. Thank you!
i wanted to but i wasn't sure if i needed a HAR file so i put it here ;w; i'm sorry!

edit (hope this goes though!): @/Aequorin i just tried emailing hiveworks and gmail automatically rejected it from going through because it contained the ad link, which gmail flagged as suspicious. what should i do?

@Shirarisun, you can highlight the link with your mouse and then clear the actual hyperlink part so all you're sending is plain text. Don't click the link! Just highlight it and clear the formatting.



AtomicCosmos wrote on 2024-02-02 08:46:35:
I wish there was an easier way to report ads. I'm not doing all that just to report an adult toy ad I see. I barely know how to use my new laptop and I mostly am a mobile user.


@AtomicCosmos, thank you for your feedback. As we noted in the FAQ above, the network parent company is apparently working on in-ad reporting infrastructure and we've communicated our interest in participating in any beta testing should that become available. In the meantime, this process is what is available to us for tracking down and removing bad ads that are slipping into the network served on our website.
Advertising Report Thread 3.0
Feb 02, 2024, 06:08:47
Hello @Shirarisun! Please be sure to email your report to tech@thehiveworks.com! We're trying to streamline the reporting process until we have access to in-ad reporting. Thank you!
Advertising Report Thread 2.0
Feb 01, 2024, 11:45:47
Hello everyone! We've updated our reporting process and made a new advertising report thread to reflect that. If you're looking for information on how to report bad ads, please visit the new stickied thread at the top of the Flight Rising Discussion forum!

Thank you!
Status Update
Feb 01, 2024, 11:28:23
Site Status | By Aequorin
We've updated our advertising report thread to Version 3.0, with new reporting instructions, information, and a brief FAQ on ads for our community!
Advertising Report Thread 3.0
Feb 01, 2024, 11:18:12
A new year, a new thread, and a new way for our players to report bad ads!

Table of Contents
  1. Ads, Flight Rising, & You
  2. How to report a bad ad
  3. FAQ & Clarifications




Ads, Flight Rising, & You

Flight Rising uses a series of ad networks to serve advertising to the website and help support the site. Our ad partner and ad manager, @Hiveworks, manages these networks and keeps things running smoothly. From there, the ad network parent company, Venatus, handles the deeper tech issues and infrastructure development such as in-ad reporting.

However, sometimes a bad ad or series of ads will slip into a network that we use. When that happens, reports from our players can help us track down the source of the ad so that we can report it to appropriate network and have it removed.

Ads that do or serve the following are not ads that we want on our website:
  • Contain inappropriate content; this list includes but is not limited to:
    • Politics
    • Religion
    • Hate groups
    • Sex toys
    • Adult media (erotica, erotic games, etc)
    • Guns
    • Gambling
  • Autoplay video or sound.
  • Occur anywhere but the ad units to the left and bottom of the site.
  • Expand out of the Skyscraper area to the left or bottom banner without a player choosing to hover over the ad to trigger this action.
  • Redirect our players to another site without them clicking on the advertisement.
  • Completely freezes or locks up the Flight Rising website

In other words, we don’t want ads on our website that are disruptive to our community’s experience or are inappropriate to serve to our 13 to 17 year old players.




How to report a bad ad

The wonderful tech team over at Hiveworks have recently implemented a way that will allow you, our community, to report bad ads directly to the folks who fix them!

Be sure to visit the Hiveworks Report Ads page to learn more about their process!

To summarize it for you here, what Hiveworks (and Venatus!) need is what’s called a HAR file in order to squelch bad ads like the Adobe ads that have periodically locked up the site for players. From their Report Ads page:

Quote:
If you encounter a bad ad on a Hiveworks site, please send as much of the following info to tech@thehiveworks.com as you can:
  • URL the ad leads to - right click or long press and copy link address – you don’t need to click directly on ad.
  • HAR file - HAR files are logs of browser network activity (where data is coming from, basically) and can help us determine which ad source is causing the problem. Instructions on how to obtain this file are below. This is especially helpful if an ad is causing some technical issue.
  • Screenshot of ad



How to generate a HAR file in Google Chrome
  1. Load a page where the problematic page appears
  2. Hit F12 on your keyboard OR select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
  3. The Developer Tools will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
  4. Select the option Preserve log. The recording should autostart and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.
  5. Refresh the webpage you're on. The goal is to reproduce the problem you've been experiencing while Chrome is recording activity.
  6. Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.
  7. Save the HAR file somewhere convenient.
  8. Attach the HAR file to your email to us! Thank you!



How to generate a HAR file in Mozilla Firefox
  1. Load a page where the problematic page appears
  2. Hit F12 on your keyboard OR select the Firefox menu at the top-right of your browser window, then select More tools > Developer Web Tools.
  3. The Developer Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. The recording will autostart once you start performing actions in the browser.
  4. Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Firefox is recording activity.
  5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel, right click anywhere under the "File" column and click on "Save All As HAR".
  6. Save the HAR file somewhere convenient.
  7. Attach the HAR file to your email to us! Thank you!




FAQ & Clarifications
(Up to date as of February 01, 2024)


What are you doing to improve the accessibility of the ad reporting process?

Flight Rising and Hiveworks have no control over the ad framework and ad UI. Our understanding is that the ad network parent company, Venatus, is working on an in-ad reporting feature that will improve the accessibility of reporting ads. We’ve communicated our interest in a beta version of this framework should it become available. Should that happen, we will provide you with more information about the framework and what you can expect.


I keep getting a consent pop-up that won’t go away when I clear it.

That’s the GDPR data collection consent pop-up served to players from the EU and UK regions.

Our understanding is that if the pop-up is completed, either through accepting all cookies or customizing your cookies through “Manage Options” that will prevent the pop-up from returning for two weeks. Customizing in “Manage Options” is supposed to also include rejecting all cookies.

Once the pop-up is completed, it saves (or should save) a single cookie to your browser that tells the ad network that they have notified you of your rights under GDPR and creates the record indicating that they are compliant under the data protection regulation. You shouldn’t see the consent pop-up after that for two weeks unless:
  • You clear your browser cookies and cache
  • You’re using an incognito or private mode browser
  • You access the site on a different device or browser
  • Your IP changes


Why is it taking so long to fix a disruptive ad?

First, as with all things engineering, we need reproducible reports. If your report can’t be reproduced by the engineers, it’s going to be difficult to diagnose the problem and fix it. Once we have reproducible reports via the HAR files, links, and screenshots, Hiveworks will investigate and if they need to send it up to the network parent company, they will.

In the case of the Adobe ads, this is a peculiar and complicated issue that is taking time to fix. We’ve requested that Adobe ads be turned off on our website until it’s fixed.

Venatus does have filters in place that are supposed to prevent ads of certain categories from showing up on Hiveworks sites; however, sometimes ads are miscategorized or misrepresented, and it takes longer to track them down and block them.


Do we have partnerships with any advertiser shown on our site?

No.


Do we choose specific groups or invite specific groups to advertise on our site?

No.


Why are you showing me inappropriate ads?

You shouldn’t be seeing inappropriate ads on our site because we’ve opted the Flight Rising website out of certain advertising categories that include but are not limited to:
  • Politics
  • Religion
  • Hate groups
  • Sex toys
  • Adult media (erotica, erotic games, etc)
  • Guns
  • Gambling

We’ve also requested that certain online storefronts be blocked as we do not want scams or security risks being served to our community either.

If you are seeing an ad that would fall into one of these categories, one of two things has happened: Either a setting was flipped by a network update or the advertiser mislabeled, miscategorized, or misrepresented their ad. We want these ads off our website as soon as possible and your reports will help Hiveworks track them down and block them.


Why am I being served personalized ads?

Google ads are on the network and they will be served from time to time.




Thank you for your time, your patience, and your diligence in reporting the bad ads to us and to Hiveworks! It’s our (Flight Rising and Hiveworks) hope that the new Hiveworks Report Ads page and instructions will empower you, help us resolve the bad ads with greater efficiency, and overall improve your Flight Rising experience!
worried abt helping my sis too much :(
Jan 31, 2024, 05:58:23
Achaius wrote on 2024-01-30 20:32:47:
VermontVampyre wrote on 2024-01-30 19:22:49:
Another way to try to make things not seem suspicious is to make sure the freebies/gifts are not just going ONE way.
This seems like a good idea so it doesn't just seem like "funneling." To elaborate on this, from the TOS article about multi-accounting:
Quote:
Gifting, trading, or sending items/dragons/currency between accounts (regardless of whether they share an IP address or not) are all acceptable forms of gameplay. It is when one player registers or uses "side" accounts that exist solely to benefit another that it creates a skewed and unfair gameplay advantage.
Quote:
A brother, sister, and mother sign up for Flight Rising to play. These family members exchange items, currency, and dragons while playing normally of their own accord. (No problem - this is okay.) Later, the mother and sister become disinterested in the site and give their remaining items and dragons away to the brother. (Also okay!) Afterwards, the mother and sister decide that they will log in every few days to only complete their gathering turns, pull from Pinkerton's Pile, and send the gathered items and Well Fed bonus currency directly to the brother. They no longer have interest, and no longer actually play for themselves.

This is where it breaks down and the violation occurs. The mother and sister have stopped playing, and the sole purpose of their accounts is now to benefit the brother's account. Whether or not the brother has login access to the accounts or not, all three are participating in multiple account behavior.

So if you're both playing normally but gifts go back and forth (more forth because you're the more active player), it seems like it should be fine.

Thank you @Achaius!

@Torchii, what we look at is the activity data of accounts suspected of multiple account use. If each account is genuinely playing for themselves, you're fine. If an account solely exists to benefit the other (funneling, accessing different elemental nests, accessing different Flight Forums, circumventing the block feature, etc), that's when there's a rule violation that can lead to account closure.

IP is not the sole determining factor, nor is it enough. We've had instances where one individual on an IP was multi-accounting but the other household members were not. The data was clear that not only were they not engaging in multiple account use, they were wholly unaware the other individual was actively breaking our rules. The uninvolved household members didn't lose access to their accounts. We've also had instances where a player was diligently maintaining different IPs via VPN services for their side accounts in order to protect their main—the data still showed multi-accounting behavior despite all accounts logging in on different IPs. This is also why posting disclaimers or submitting tickets to inform us of your family members or roommates playing isn't really necessary.

Now, we are but human and we know we can make mistakes. Which is why when an account action is issued players are welcome and encouraged to submit an appeal to review the account penalty or closure. An appeal is not a guarantee of penalty reversal. An appeal can be successful or unsuccessful, depending on what the data says when your case is reviewed by a second and sometimes third team member.

Finally, we have an article in our Knowledge Base that walks you through our account penalty process. It may help set your mind at ease about everything!


Moderation & Housekeeping Notes

I've offered the above information in good faith to ease everyone's concerns. This thread can stay open so long as it doesn't head in the direction of discussing specific penalties or attempts to litigate our rules because a team member replied. Feedback regarding our rules, policies, and application of them should be sent to us through Contact Us.

Some comments discussing specific account penalties/actions have already been removed in accordance with both our Terms of Use and our Non-Gameplay Feedback policy. Thank you!
Holiday Disappointment
Jan 30, 2024, 12:45:03
Hi there @StaticSteampunk! We're sorry to hear you aren't a fan of the more recent festival offerings.

In general, we're going to try new ideas as well as provide players with a variety of options because—as you can see in this thread alone—everyone has a different aesthetic and preference!

Art is subjective and everyone has different tastes, preferred themes, looks, etc. And that's okay! In a community as large and diverse as ours, though, these preferences can vary widely. So much so that the likelihood of hitting the mark with 100% of players 100% of the time is pretty low. We understand that not everyone will be a fan of what we offer in any of our free content updates.

Either way, your feedback has been documented and hopefully our next content update will have something more exciting for you!
Advertising Report Thread 2.0
Jan 29, 2024, 13:57:51
mechanomorph wrote on 2024-01-29 13:56:43:
I'm also still getting adobe ads. There are multiple of them, I didn't get a screenshot of the first one I got today, but there are at least 3, including these two.

image.pngimage.png


@mechanomorph, the next time you see these ads, can you grab the information listed in the Hiveworks ad report page and submit that info directly to them? Thank you! https://hiveworkscomics.com/report-ad
Advertising Report Thread 2.0
Jan 29, 2024, 13:56:48
@CoyoteFlowers, huh. I know that's a category of ads we've opted out of in the past. If you can grab that HAR file too and report it here, that will help! Thank you! https://hiveworkscomics.com/report-ad
Dragons on nest changed
Jan 29, 2024, 13:43:00
Forum Post | Bug Report Forums | By Mutron
Hello all,

First, thank you for the detailed reports. We have deployed a change that should detect when this is occurring and show an error message instead of proceeding with breeding. Long term, we want to address this in a way that simply always works correctly instead of sometimes showing a pop-up error message and requiring you to fiddle with the dropdowns. However, I hope this helps prevent the worst effects of this bug in the mean time. We will provide further updates if any more fixes are deployed.

Thanks again for your patience with this issue.
Advertising Report Thread 2.0
Jan 29, 2024, 12:45:03
CoyoteFlowers wrote on 2024-01-29 12:41:13:
Just wanted to report I'm still getting the adobe ads, I haven't figured out how to report to hiveworks just yet with the har file thing.

@CoyoteFlowers, as of today, you're still seeing and experiencing the lockup from Adobe ads?
Account
Jan 29, 2024, 10:42:08
Forum Post | Help Center | By Aequorin
@PyhrroTheAwsome, your friend just needs to send our Support team a message through Contact Us using an email address they have reliable access to. Support will take it from there. Thank you!

Edit: Whoops, a day late!
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