@AnpuRa

I wonder if there’s a miscommunication. Even when visiting a page that’s 100% functioning, your Developer Console should display something - especially on the Network tab. If I understand your “no” correctly, the Network tab is showing up as entirely blank?

Here’s a photo of how the Network tab is supposed to look. Note how it includes 6 visible rows of data, each with a number in front.



Can you try opening the Developer Console on an entirely different website? It should list data under the Network tab for every page you load, every image you see, and more.

You mentioned that there is 1 computer involved, is a smart phone/tablet or any other non-computer device (that can connect to the internet) available?

@AnpuRa

Okay, I can walk you through the developer console step-by-step. I know it’s a lot, but it is the best diagnostic tool we have.

Please reply to each step with what happens and what you see.

1. First, open the Developer Console window by hitting the F12 key. Did the window pop up?
2. Select the “Console” tab within Developer Console. Did this display a page with many rows of info and error messages?
3. Go to the main hoard page. If you were already there, refresh it. Did now data pop up in the Developer Console?
4. Move your mouse cursor over an item in your hoard. Does it change into a pointer finger?
5. Click the icon. Does anything get added to the Developer Console? If so, what does it say?
6. In the Developer Console, switch to the “Network” tab. Did this display a page with many rows of info and error messages?
7. Refresh the hoard page. Did the list on the Network tab clear out and then display a new long set of items?
8. Click a hoard item as you did above. Did anything new appear in the Developer Console Network tab? If so, what does it say? Please include all the data shown in each new row.

@AnpuRa I see two paths forward to get things running:

1. Using the steps described above, generate Developer Console logs (both from the Console and Network tabs) and PM those so we can see where your computer is hitting an issue. Logs generated in both the hoard and the lair would be helpful, since you mentioned that the lair also doesn’t work for you.
2. Check to see if Google Chrome would have the same issue. I’m not saying that’s the “fix” but installing a different browser may give us a new result.

As mentioned before computer or network-specific issues may also be the cause. This includes:
- Parental software or other system-level restrictions/settings
- Use of a VPN that’s not functioning properly
- Issues with your ISP (although generally that affects an entire site)
- Use of a network, like at a business or school that limits some traffic
- out of date software (browser or OS) - you already verified that the browser is fairly up-to-date, though.
- Malware/virus

It would also be helpful if we receive any other reports of these sorts of issues. I was hoping to see some other posts on this thread from others with similar problems so we can zero in on what the common cause could be.

The skins that violated our rules about copyright and fanart has been removed updated with another contender, zombie veins! Congratulations to our new winner!

If you are still seeing the old skin, please refresh your cache by using ctrl+f5



Thank you for the catch! This has been corrected and is now found by mining!

Hmmm... we will look into this.

@AnpuRa Okay, that's actually good! It give us more evidence to dig into. Please PM me any errors (both in Console and Network) that are generated when attempting to perform lair tasks.

Please include a mention of what task(s) you were attempting to perform that failed.

Thanks @AnpuRa,

That's certainly a fairly new version - not the newest, but new enough that we'd be seeing a lot of bug reports for it if that was the only cause.

I assume this is the only part of the site that causes you trouble? I ask because we use pretty similar code to other pages - especially newer ones like Dragon Profiles, Game DB, Lair, etc.

You said that Developer Console "didn't really report anything". Even if it appears to be unimportant at first, any bit of info could be relevant. In particular we're looking for the contents of both the Console and the Network tabs. If you can send me what is listed as a PM, I'll be able to identify the relevant errors from the every day ones like "image not found".

I might not have been clear on this step - be sure to open the tool first and then load the page. Thanks!

@AnpuRa

To stick with the X-ray analogy, your X-ray just came back without any bones. That, as I'm sure you've guessed, should not be possible.

The Network tab in particular should report both failed and successful requests. Seeing neither would indicate that the browser didn't make any requests at all, or it's failing to list them back to you.

Can you confirm that your browsers are up-to-date? The browser versions are typically listed under the "About" menu. If we know your browser versions we can look for very specific bugs that may have been patched.

it's not uncommon that launching a large feature uncovers obscure bugs that our initial testing fails to find, but those bugs are not typically limited to a single person or computer. I'd be very surprised if you had the same issues on a different computer - especially if it was on an entirely different network.

@AnpuRa

Those were just diagnostic steps to learn what the Developer Console would report back - not actually a fix. It's sort of like taking an X-ray when you break a bone. The X-ray won't heal you, but it might tell you more about what's wrong.

If you can report back what information your browser provides, that'll get us to the next step. Thanks!

@AnpuRa

Okay, here are the first steps to get Developer Console to spill the beans on what's going wrong. Hopefully we will not need to dig deeper, so I'll keep it to just this for now.

1. Open Firefox (IE works too, but the instructions might be a little off)
2. Press the F12 key. This should open a new window or panel, typically on the bottom of your screen.
3. Click the tab on this panel labeled "Console". It should bring up a page with a lot of text, including yellow warnings and red errors. Don't worry, as this is normal.
4. Click on an item image, in an attempt to bring up the Item Interactions Menu. Did anything new show up in the list of errors/warnings in Developer Console? If so, what do they say? I expect there to be at least one message, possibly saying "Uncaught Error: cannot call methods..." But we also want to know if there are more than one new messages.
5. Click the Developer console tab labeled "Network". It should bring up a new screen, hopefully with a lot of rows beginning with a green 200 on the start of most of them.
6. Click the item image again. One or more (possibly a dozen) new rows should be added to the list. Do they all start with a green 200? If not, what do they start with? What's listed under "file" for any records that show up that aren't listed as 200?

@AnpuRa

Okay. While a plugin or add-on was the most likely cause. This exact same issue could also be due to specific settings either in the browser, computer, or the network it's on.

To eliminate some of these, I'd like to see what happens if you try to access the Item Interaction Menu while in Firefox's "Safe Mode". You can turn on safe mode by following these instructions found on Firefox's help site.

If nothing changes in Safe Mode, then we will move to using Developer Console (a built in browser tool for stuff like this) next. Developer Console isn't the easiest thing to describe in a forum post, but it's very good for troubleshooting.

Thanks for working through this. Ironically, this would be easier to solve if more people were experiencing the problem. But as the number of computers decreases, the less obvious the cause becomes. There is also nothing particularly fancy to how the new hoard works from a technical point of view, so it is very strange that it's causing so much trouble for this particular computer.

@AnpuRa

My current hunch is something is blocking the “request” that creates the Item Interaction Menu. Since every item has its own menu, we only put it together the moment you click on an item.

If you have any popup or ad blockers turned on, they could be mistaking this request as an ad or spyware (although it is neither).

The next step is to make sure anything like that is turned completely off (We can worry about fine tuning it later). Please give that a try. It would be best if that fixes it before we get into more technical testing.

Again, all we’re trying to do at this point is just getting that menu to show up - in any browser at all.

@AnpuRa

Okay, so the link works, and based on your other feedback, that page is properly letting you alter settings. Good!

I didn’t see an answer to the other question. But can I assume that the gear button did display that text message when you hovered over it? And your cursor did turn into a pointer?

The next thing I’d like to focus on is trying to get the Item Interaction Menu to display. It looks like this:



In the old hoard, you could perform actions on some items, like eggs and scrolls, by clicking right on the item image. But in the new hoard, all items now have the same click action - opening up the Interaction Menu.

Please move your mouse to right above an item image (any item). You’ll know you’re in the right spot if your cursor turns into a pointer finger. Click and let me know if the Item Interaction Menu pops up. Please note that you MAY need to scroll to see it.

Ah, okay, that description is what I meant by “tooltip”. I’ll note that it is working that far at least - and change my questions.

To avoid leading you down the wrong path, I’m going to ask some pretty specific questions about the gear button. You mentioned that the gear button does “nothing”, but I’d like to check the following things individually:

- If you move your mouse cursor above the gear button, does your mouse cursor turn into a pointing finger (indicating that it should be clickable)?
- When you move your mouse cursor above the gear button, does any text show up at all? We’d expect to see “Click this button to edit hoard settings”.
- If you click the gear button, do you go to a new page? If so, what settings are active?

Thanks!

@AnpuRa - It’s very surprising that not even basic item tooltips work, but that does provide a clue that whatever is breaking is doing so at a very basic level.

Are your hoard items even showing up, or is the page mostly blank?
If you hover over an item in the forum, like the one in this post, do you get a tooltip here?
There should be a gear button in the top right corner of the new hoard page. Does hovering over that provide a tooltip?

Acorn

Plant

Acorns are perfect for storing during long winter months, if you can get them before the squirrels...

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@AnpiRa - Sorry to hear things aren’t working. Let’s try to tackle one thing first, and see if that clears up the rest. Let’s focus just on basic hoard selling (one stack).

When you hover over a hoard item, do you get a tooltip?
When you click the hoard item (the item image), does an action window (as shown in the announcement) pop up?
If it does, do you see a button to “sell selected”?
If so, does anything happen when you click it?

Additional general questions. please answer the following as fully as possible:
1. What browser are you using (Firefox/Chrome/IE/Other?)
2. Do you have any browser add-ons or extensions running?
3. I see you’re on a laptop. Is it a Mac, Windows, Unix, other?

@skyhillian

When you say it works when you send one or two at a time, where are you sending them? Or, put another way, what button or link are you clicking that is resulting in the problem? Do you get an error message?

@Sanctify

Thank you for the report! This should be fixed now, let us know if you have any further trouble with it.

@theentirelegend - No need!

Thanks for telling us about the bug - your guess was right!

@yukitsukihana

While I'm sorry I don't have an immediate solution to your issue, I wanted to share some information we have on it. One of our team members has been encountering the same issue starting at the same time, and we spent a fair amount of time investigating. In their case, it appeared to be a networking issue in the Internet infrastructure between our hosting provider and them, so there is not a lot we can do about it. It does seem to be improving slowly although it is still an intermittent issue. I am hopeful that it will be resolved in the near future.

Sorry we don't have a quick fix for this one but I hope that helps some!

@theentirelegend - We’ll get that fixed for you. If you haven’t already, please make a post in the bugs forum so we can keep communication for solving this in one spot. Thanks!

@GeckoWithATophat @Auratracey

If you click through to the last page of the tutorial pop-up using the right arrow button on the bottom right, reach the final page of the tutorial and click the checkmark button in the bottom right, the pop-up should go away for good. Apologies for the frustration!

Thanks for checking @Decres

Let us know if it changes after a cache clear - or possibly just reopening your browser.

If there's one thing I've learned about y'all today it's that you really are embracing the whole dragon mythos and living your best hoarding life rn

Thanks for the report @Decres!

We've added a fix for very large stacks (>9,999). Can you confirm that it's working?

@tmplr this should now be fixed!

If your vista was deactivated again, one last re-activation should be all you need. Thank you!

Site Status

Thanks @tmplr

The cause of the bug has been found and a fix is in the works. Until the fix is live, your vistas may get reset a few more times, my apologies.

Thank you for the report @tmplr

Are you applying new vistas to your account from the hoard when this happens?

When you say your vista keeps "disappearing" do you mean that it's removed from being your active vista and nothing is put in its place? Or does the newly applied vista become your active vista?

@Marabis

You should be able to apply Scroll of Eternal Youth to a hatchling now.

For the time being, Eternally Youthful dragons will not be filtered out from the dragon picker when using a Scroll of Eternal Youth. It will not let you use the scroll on one of these dragons if you try to apply it, but they will still be in the dragon list.

In a future update we will make it so Eternally Youthful dragons are filtered out from the list in that scenario.

@Marabis

Thanks for the report, we are working on fixing this!