Flight Rising Discussion

Hello @hydezmuse, please be sure to email your report to tech@thehiveworks.com. Thank you!

Good news, everyone! We have an update for you on the freezing ads issue. We've got some good news, some not-as-good news, and information on how we're moving forward for you. Mutron was able to [b]identify the cause[/b] of the lockups. For some context, you should know that advertisers can opt into services from third party companies that perform background tasks when their ads run. These can be tasks or services like ensuring that their ad views are organic (not being served to bots), parse data, cookies, etc. These services [b]run their own proprietary code[/b] when their clients' ads are served on a site. [b]So what did we find?[/b] What we've discovered is that two separate services have been contracted to run on Adobe ads and when their background scripts are run at the same time? They run into conflict with each other. That means neither script can complete their task and the page that ad is on locks up. [b]The not-as-good news:[/b] As far as what [I]Flight Rising[/I] and Hiveworks are capable of in order to fix this? Well, we can't. Or we could [b]but[/b] the only options available to us would damage our site's reputation with advertisers in general and that's...well, that's not great. Opinions on the current state of the ad ecosystem and the internet in general aside, the fact remains that [b]ads help keep the lights on[/b]. So what [b]can[/b] we do? We've already started the process of contacting the third-party companies providing these services and notifying them of the issue, in detail. We've also submitted our findings to Venatus and they've responded. They are making some changes to how the [I]Flight Rising[/I] website is mapped in their system which will allow for custom blocklists. This will take some time, hopefully no more than a week but we can't guarantee the ETA. As to [b]why Adobe ads are still appearing[/b] even though they're also off? Our best guess is that Adobe is currently pushing an ad campaign across all platforms, across multiple vendors and networks. Which is why changes are being made on the backend to allow for custom blocklists until the third-party script issue is fixed. Our sincerest thanks to everyone who has whitelisted our site to help us track down the source and cause of the freezing ads. To our players who whitelist [I]Flight Rising[/I] in general, you have our deepest appreciation and gratitude. It's our hope that our next update is the announcement this issue is well and truly fixed. [emoji=new friend size=1]