Browser:
Google Chrome
Connection Method:
Wireless Home Internet
Device:
PC
Steps that you took to resolve the issue:
Logged in and out, cleared cache, cookies, and history in general, logged back in and out.
Additionally, I am able to get to places on the site via forums but from www1. I am logged out and not allowed back unless I go back to the forums.
Browser:
Google Chrome
Connection Method:
Wireless Home Internet
Device:
PC
Steps that you took to resolve the issue:
Logged in and out, cleared cache, cookies, and history in general, logged back in and out.
Additionally, I am able to get to places on the site via forums but from www1. I am logged out and not allowed back unless I go back to the forums.
Browser:
Chrome for Android
Connection Method:
Wifi class & 3G
Device:
Andoid phone
Steps that you took to resolve the issue:
Not solved, logged in on a pc to notify clearing cache didn't work.
Browser:
Chrome for Android
Connection Method:
Wifi class & 3G
Device:
Andoid phone
Steps that you took to resolve the issue:
Not solved, logged in on a pc to notify clearing cache didn't work.
Browser:
Firefox
Connection Method:
Wireless Home Internet
Device:
Laptop or Desktop
Issue:
the first time I go to the index page to check the day's exalt bonuses, I get logged out
Steps that you took to resolve the issue:
I logged back in and there is no trouble for the rest of the time the browser is open
Browser:
Firefox
Connection Method:
Wireless Home Internet
Device:
Laptop or Desktop
Issue:
the first time I go to the index page to check the day's exalt bonuses, I get logged out
Steps that you took to resolve the issue:
I logged back in and there is no trouble for the rest of the time the browser is open
Browser: unsure and I don't know how to find it in my settings for my Nook. Google and Firefox for my pc and laptop
Connection Method: wireless home internet
Device: Nook tablet/Laptop/PC
Steps that you took to resolve the issue: cleared cache and cookies, signed out and back in, turned device off and back on. I've done this since optimization has been going on.
I cannot collect treasure from my messages.
Edit for 9/14 - I am still having issues logging in on all devices I try and am constantly getting the "Whoops something went wrong" messages.
Browser: unsure and I don't know how to find it in my settings for my Nook. Google and Firefox for my pc and laptop
Connection Method: wireless home internet
Device: Nook tablet/Laptop/PC
Steps that you took to resolve the issue: cleared cache and cookies, signed out and back in, turned device off and back on. I've done this since optimization has been going on.
I cannot collect treasure from my messages.
Edit for 9/14 - I am still having issues logging in on all devices I try and am constantly getting the "Whoops something went wrong" messages.
Browser: Firefox
Connection Method: Cable Internet
Solved by: Logging out and back in. I wasn't recognized when I went to the Message Center.
Browser: Firefox
Connection Method: Cable Internet
Solved by: Logging out and back in. I wasn't recognized when I went to the Message Center.
Browser:
Chrome and Firefox.
Connection Method:
ATT data plan.
Device:
Pantech Flex
Steps that you took to resolve the issue:
Updated Sept. 5th: Does NOT allow access at all now.
Browser:
Chrome
Connection Method:
Home wireless broadband
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Uncheck "Remember me" before logging in.
Browser:
Chrome
Connection Method:
School wireless internet.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome
Connection Method:
School wireless internet.
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome
Connection Method:
Home wireless broadband
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome.
Connection Method:
Public Wireless Connection.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Cannot resolve issue. Unchecked "remember me" but did not succeed in full access to my account.
Browser:
Firefox.
Connection Method:
Public Wireless Connection.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Same issues as with the aformentioned browser and device.
Browser:
Chrome.
Connection Method:
Public Wireless Connection.
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Same issues as with the aformentioned browsers and device.
Browser:
Chrome and Firefox.
Connection Method:
ATT data plan.
Device:
Pantech Flex
Steps that you took to resolve the issue:
Updated Sept. 5th: Does NOT allow access at all now.
Browser:
Chrome
Connection Method:
Home wireless broadband
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Uncheck "Remember me" before logging in.
Browser:
Chrome
Connection Method:
School wireless internet.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome
Connection Method:
School wireless internet.
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome
Connection Method:
Home wireless broadband
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Unchecked "Remember me" before logging in.
Browser:
Chrome.
Connection Method:
Public Wireless Connection.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Cannot resolve issue. Unchecked "remember me" but did not succeed in full access to my account.
Browser:
Firefox.
Connection Method:
Public Wireless Connection.
Device:
Pantech Flex.
Steps that you took to resolve the issue:
Same issues as with the aformentioned browser and device.
Browser:
Chrome.
Connection Method:
Public Wireless Connection.
Device:
Barnes & Noble Nook.
Steps that you took to resolve the issue:
Same issues as with the aformentioned browsers and device.
Browser:
chrome
Connection Method:
cell mobile data connection (wi fi)
Device:
Samsung Galaxy S3 mini
Steps that you took to resolve the issue:
tried logging in and logging out. Tried unchecking the remember me box. Only logged in on messages and index.
Phone says im logged in on the index and messages page only and to get to the messages page, I have to press the message icon rather than the link on the side to override the 'logged out' screen (even though my status bar shows i'm still logged in.)
On any other page, the status bar does not exist and acts as though i'm logged out.
Browser:
chrome
Connection Method:
cell mobile data connection (wi fi)
Device:
Samsung Galaxy S3 mini
Steps that you took to resolve the issue:
tried logging in and logging out. Tried unchecking the remember me box. Only logged in on messages and index.
Phone says im logged in on the index and messages page only and to get to the messages page, I have to press the message icon rather than the link on the side to override the 'logged out' screen (even though my status bar shows i'm still logged in.)
On any other page, the status bar does not exist and acts as though i'm logged out.
Browser:
Internet Explorer
Connection Method:
Home wireless Internet
Device:
LG mobile phone
Steps taken:
Logged out and back in, cleared the cache.
Browser:
Internet Explorer
Connection Method:
Home wireless Internet
Device:
LG mobile phone
Steps taken:
Logged out and back in, cleared the cache.