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TOPIC | Player Resources & Support
The goal of this thread is to provide players with an overview regarding self-service options, where to find answers for your questions, when to submit a ticket to [i]Flight Rising[/i] Support, and how. [br] ----- [br] [b][size=4]Exalted Dragon Restorations[/size][/b] If you have recently exalted a dragon you did not mean to, or would like to restore your exalted progenitors, please see our [b][url=https://flightrising.zendesk.com/hc/en-us/articles/115005258866]this article[/url][/b] about our [b][url=http://www1.flightrising.com/support]self-service options[/url][/b]. [br] [LIST] [*]Accidentally exalted dragons can be restored within 14 days of exalt, once every 90 days. [*]Exalted progenitors can be restored every 3 days, regardless of when they are exalted. [*][i]Flight Rising[/i] Support does not provide additional restorations or un-exalt dragons that belong to another player. [/LIST] [br] ----- [br] [b][size=4]Gems[/size][/b] [b][url=https://flightrising.zendesk.com/hc/en-us/articles/115004081183]Click here for more information about gems, what they are, and the purchasing process.[/url][/b] The delivery of gems is an automated process. The purchase and billing of gems happens entirely through Paypal. When the transaction is completed, Paypal will send us a message that your account made a successful payment for gems and your gems will be credited to your account automatically. Sometimes there is a drop in this communication and the purchased gems are not delivered. If after 24 hours you have not received your gems, please contact our support team through Contact Us. In order for us to provide assistance, we must be able to verify the purchase happened: [br] [list][*]You [b]must[/b] use the email address registered to your [i]Flight Rising[/i] account. [*]You [b]must[/b] include the transaction information from your Paypal receipt.[/list] Without the above listed information, we will be unable to verify your purchase. [br] ----- [br] [b][size=4]Account Questions[/size][/b] If you have questions regarding accounts in general, account settings, or what to do in the event you can't access your account, please see the [b][url=https://flightrising.zendesk.com/hc/en-us/categories/201441363] Account & Support section of our Knowledge Base[/url][/b] before submitting a ticket through Contact Us. [b] [list][*][b][url=https://flightrising.zendesk.com/hc/en-us/sections/115001516483]FAQ[/url][/b] [*][b][url=https://flightrising.zendesk.com/hc/en-us/sections/115001171123]Account Overview[/url][/b] [*][b][url=https://flightrising.zendesk.com/hc/en-us/sections/202304506]Account Settings & Services[/url][/b] [*][b][url=https://flightrising.zendesk.com/hc/en-us/sections/115001191066]Contacting [i]Flight Rising[/i] Support[/url][/b][/list] [br] ----- [br] [b][size=4]If You Have Not Received a Response[/size][/b] Tickets submitted to our support team are reviewed in the order they were received based on severity and type. If you have not received a response after 2 weeks (14 days), you can "bump" your ticket by replying to the [b]'Request Received'[/b] automated message sent to your email after ticket submission. [b]We ask you do not:[/b] [br] [list][*]Post about your ticket in the forums. [*]Private message [i]Flight Rising[/i] team members or volunteer moderators.[/list] [indent][b]EXCEPTION:[/b] If you have not received a response about [b]undelivered gems after 48 hours[/b], please both bump your ticket and send me a private message.[/indent] [br] ----- [br] [b][size=4]Rules & Policies[/size][/b] If you have questions about whether or not something is allowed, please read through the following before submitting a ticket: [br] [list][*][b][url=http://www1.flightrising.com/site/terms-use]Terms of Use[/b][/url] [*][b][url=https://flightrising.zendesk.com/hc/en-us/articles/115004336543]Introduction to the Rules & Policies[/url][/b] [*][b][url=https://flightrising.zendesk.com/hc/en-us/categories/201441323]Rules & Policies[/url][/b][/list] [br] ----- [br] [b][size=4]Gameplay[/size][/b] If you have questions about gameplay, forum signatures, feeding your dragons, etc, please make use of the [b][url=http://www1.flightrising.com/forums/help]Help Center[/url][/b] (this forum). Use [b][url=http://www1.flightrising.com/search]Forum Search[/url][/b] before asking your question. Chances it's been asked and answered before! [br] ----- [br] [b][size=4]What to Include in Your Ticket[/size][/b] If you need to contact us to make a report, ask a question not covered here or in our [b][url=https://flightrising.zendesk.com/hc/en-us]Knowledge Base[/url][/b], or [b][url=https://flightrising.zendesk.com/hc/en-us/articles/115005925726-How-do-account-penalties-work-#Apps]submit an appeal[/url][/b] about an account penalty: [center][b][url=https://flightrising.zendesk.com/hc/en-us/articles/115004457583]Please see our article about how to submit a ticket to [i]Flight Rising[/i] Support here.[/url][/b][/center] [br] ----- [i][b]NOTE:[/b] Tickets that are spammy or abusive will not be responded to; repeatedly submitting tickets of this nature may lead to account penalties. [/i]
The goal of this thread is to provide players with an overview regarding self-service options, where to find answers for your questions, when to submit a ticket to Flight Rising Support, and how.




Exalted Dragon Restorations

If you have recently exalted a dragon you did not mean to, or would like to restore your exalted progenitors, please see our this article about our self-service options.

  • Accidentally exalted dragons can be restored within 14 days of exalt, once every 90 days.
  • Exalted progenitors can be restored every 3 days, regardless of when they are exalted.
  • Flight Rising Support does not provide additional restorations or un-exalt dragons that belong to another player.




Gems

Click here for more information about gems, what they are, and the purchasing process.

The delivery of gems is an automated process. The purchase and billing of gems happens entirely through Paypal. When the transaction is completed, Paypal will send us a message that your account made a successful payment for gems and your gems will be credited to your account automatically.

Sometimes there is a drop in this communication and the purchased gems are not delivered. If after 24 hours you have not received your gems, please contact our support team through Contact Us.

In order for us to provide assistance, we must be able to verify the purchase happened:

  • You must use the email address registered to your Flight Rising account.
  • You must include the transaction information from your Paypal receipt.

Without the above listed information, we will be unable to verify your purchase.




Account Questions

If you have questions regarding accounts in general, account settings, or what to do in the event you can't access your account, please see the Account & Support section of our Knowledge Base before submitting a ticket through Contact Us.





If You Have Not Received a Response

Tickets submitted to our support team are reviewed in the order they were received based on severity and type.

If you have not received a response after 2 weeks (14 days), you can "bump" your ticket by replying to the 'Request Received' automated message sent to your email after ticket submission.

We ask you do not:

  • Post about your ticket in the forums.
  • Private message Flight Rising team members or volunteer moderators.
EXCEPTION: If you have not received a response about undelivered gems after 48 hours, please both bump your ticket and send me a private message.




Rules & Policies

If you have questions about whether or not something is allowed, please read through the following before submitting a ticket:





Gameplay

If you have questions about gameplay, forum signatures, feeding your dragons, etc, please make use of the Help Center (this forum). Use Forum Search before asking your question. Chances it's been asked and answered before!




What to Include in Your Ticket

If you need to contact us to make a report, ask a question not covered here or in our Knowledge Base, or submit an appeal about an account penalty:



NOTE: Tickets that are spammy or abusive will not be responded to; repeatedly submitting tickets of this nature may lead to account penalties.