Bug Report Forums

hello!

I come to address a little small tad issue. whenever I bought gems in bundle's or higher. the game will occasionally do this often but it takes at least maybe a 2 minute window to notify me my purchases went through? so to clear this please can anyone inform me why? i know the system is through paypal and i don't mind using it but if it keeps lagging or bugging. my bank will sometimes notify me but on game its different. i usually get a 2 minute drop notification when it went through and then shows me my amount i had gotten. but lately it wounded up to being glitch too. sometimes even after refreshing the pages into new tabs it still would not show the full amount.

@Hellsing49 Delays are not unexpected. See this article: https://flightrising.zendesk.com/hc/en-us/articles/115004081183-What-are-gems- [quote][b][size=4]Regarding delays:[/size][/b] [LIST] [*]Purchases made using your Paypal balance should go through instantly once the completed transaction is confirmed by Paypal. This can take anywhere from a few moments to a few hours, depending on both Paypal or your attached financial institution or payment method. [*][b]If a purchase is made by eCheck, there may be a delay of up to several days as the check must clear before the gems can be delivered.[/b] (IMPORTANT: eChecks can appear as a twice in your statement, but it is important to know that you are NOT being charged twice; [b]if the transaction numbers are the same, no double purchase has occurred.[/b]) [/LIST] [b][size=5]If gems have not been credited: [/size][/b] If you used your Paypal balance to purchase your gems and they have not delivered [b]within 24 hours[/b], please send our [i]Flight Rising[/i] Support team a message through [url=http://flightrising.com/index.php?p=contact]Contact Us[/url] for assistance. We will be happy to look into why there may have been a delay, and in almost all cases, can resolve your issue very easily. [b]If you contact us, it is required that you use the email address registered to your Flight Rising account and to include your transaction number in your message.[/b] This information will help our [i]Flight Rising[/i] Support team confirm your identity as the account owner and to verify whether or not your purchase was correctly applied to your [i]Flight Rising[/i] account.[/quote]

thank you kindly! i had been worried i was having issue's on my end and the game. if it continues to happen i'll make sure to contact you all with further notices if its continued.

@Hellsing49

To clarify; I am not staff or a moderator. Please direct all issues to the linked Contact Us page, not to me!

i give my apologies! i meant toward the link.