@DreadDelRio
Use this instead, if it wasn't what he used last time, and include as much as the original registration information as he possibly remember, and wait. In the meanwhile tell him to refrain from registering another account which will give him trouble. Also ask him to find a different email, preferably gmail, and include it in the above form and ask FR to tie his account to that email instead. Since certain email providers either have trouble receiving emails from FR (like your friend), or dump FR emails to the trash bin. You will have to give the staff a few days to sort this out since there aren't many on the team, but new registration problem has top priority so they should get back to him soon-ish.
Use this instead, if it wasn't what he used last time, and include as much as the original registration information as he possibly remember, and wait. In the meanwhile tell him to refrain from registering another account which will give him trouble. Also ask him to find a different email, preferably gmail, and include it in the above form and ask FR to tie his account to that email instead. Since certain email providers either have trouble receiving emails from FR (like your friend), or dump FR emails to the trash bin. You will have to give the staff a few days to sort this out since there aren't many on the team, but new registration problem has top priority so they should get back to him soon-ish.
