Hey everyone! I wanted to chime in real quick.
This forum moves very quickly, and I give major props to @
twitchy for the amount she's able to handle and respond to in a given time period. She is in constant contact with myself and the rest of the administration team, and we are keeping track of everything that comes across the table. We dissect this forum very methodically to weigh volume and frequency.
Unfortunately, we aren't able to provide as much vocal feedback as we'd like to; it's just not humanly possible. I would love for us to be able to do that at some point, and I will try to be much better about it, but I fear that sometimes I'm going to fall short, since time is very valuable. Almost all of that time goes towards the actual analysis, testing, fixing, and implementation so we can get things amended as quickly as we can. This is why the Bug Report Forums are for reports and monitoring, and not necessarily a dialogue and discussion board.
I
definitely understand where you guys are coming from, and that you want to know you're being heard, and that your reports are being taken seriously. All I can say is that they are, and we have a
profound appreciation for those of you who are taking the time to let us know about the issues. Please do not stop reporting, just understand that because of the volume, it may not be possible for us to respond directly to everything. As always, if you experience a customer service issue that is the
result of a bug,
you have an outlet for that as well. :)