Bug Report Forums

[b][url=http://www1.flightrising.com/forums/frd/2743866/1#post_40485153]After Tuesday morning's maintenance[/url][/b], it's come to our attention that a small number of players are experiencing difficulty logging in or staying logged in to the [I]Flight Rising[/I] website. ----- We're currently unable to reproduce this issue and we need more information from the affected players. In this thread we are looking for reports [b]only[/b] of [b]this specific issue[/b]: [quote] You go to log in, enter your username and password [b]correctly[/b], [b]do not receive any error messages[/b], and you are kicked to the [b]front page[/b] of the site, but you are [b]still not logged in.[/b] [/quote] ----- If you are experiencing [b]this specific issue[/b], please first try to [b]clear your cache[/b] by following these instructions: [b][url=http://www.wikihow.com/Clear-Your-Browser%27s-Cache]How to clear your browser's cache.[/url][/b] If you are able to log in and remain logged in after that, please note it by replying to this thread. If that does [b]NOT[/b] work, please [b]try to log in using a different browser[/b] and [b]reply[/b] with the following information. (If that does not work either, please [b][url=https://flightrising.zendesk.com/hc/en-us/requests/new]submit a ticket using Contact Us[/b][/url] with the same information.) [quote][LIST] [*][b]Browser(s) Used[/b] [list][*]Browser(s) Version[/list] [*][b]Device(s) Used[/b] [list][*]Mobile Laptop Desktop Etc.[/list] [*][b]Device Operating System[/b] [list][*]Operating System Version[/list] [*][b]Internet Connection Type[/b] [list][*]Mobile [*]Wireless [*]Wired - cable/DSL? [*]School [*]Home [*]Work[/list] [*][b]Antivirus Installed[/b] [list][*]Antivirus Version[/list] [/LIST] [/quote] ----- Thank you!

[quote name="Tunesmith" date="2019-09-05 12:17:35" ] @Mutron: Would the users not need to be logged in to post a reply to this thread? Should they send a Contact Us instead? [/quote] Yes, if you cannot log in using any browser please send in a report using [b][url=http://www1.flightrising.com/site/contact-us]Contact Us[/url][/b]. We had an edit to the thread to mention this that seems to have gotten lost, it's updated now. In most cases it is only one very specific browser having the issue so far.