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TOPIC | Didn't receive purchased gems
I purchased $20 worth of gems from my Paypal balance several minutes ago and still haven't received them. Paypal has the transaction listed in my account. Every time I've bough gems before I received them instantly. Not sure what is going on?
I purchased $20 worth of gems from my Paypal balance several minutes ago and still haven't received them. Paypal has the transaction listed in my account. Every time I've bough gems before I received them instantly. Not sure what is going on?
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@Ank sometimes it takes a while. staff suggests to send a ticket if the gems don't show up after 24 hours
@Ank sometimes it takes a while. staff suggests to send a ticket if the gems don't show up after 24 hours
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I just had the same problem. Bought $20, nothing even though I got a pay pal receipt, thought I did it wrong so repeated and got gems instantly plus a second, different receipt. First set still not showing, but account is debited.
I just had the same problem. Bought $20, nothing even though I got a pay pal receipt, thought I did it wrong so repeated and got gems instantly plus a second, different receipt. First set still not showing, but account is debited.
@Piratessa

Since you said you made an error during the first purchase that is likely what's causing the delay.
For example, if you used an eCheck or it can take hours to several business days to arrive even though your account is already debited. The most likely scenario is that the gems will clear in the next day or so. If not, please read the support article for what applies to your situation:

https://flightrising.zendesk.com/hc/en-us/articles/115004081183-What-are-gems-

The bottom includes information on what to do if it's been too long according to the article.

Hope this helps!
@Piratessa

Since you said you made an error during the first purchase that is likely what's causing the delay.
For example, if you used an eCheck or it can take hours to several business days to arrive even though your account is already debited. The most likely scenario is that the gems will clear in the next day or so. If not, please read the support article for what applies to your situation:

https://flightrising.zendesk.com/hc/en-us/articles/115004081183-What-are-gems-

The bottom includes information on what to do if it's been too long according to the article.

Hope this helps!
I want to live in Theory. Everything works there.

Have you checked the Gem MP before buying an AH listing from me ending in 5g?