Flight Rising Discussion

We've updated our [b][url=https://www1.flightrising.com/site/contact-us]Contact Us webform[/url][/b] to include two (2) new categories: [i][b]Suggestion[/b][/i] and [i][b]Ask the Team[/b][/i]! ----- [b][size=5]Category: Suggestion[/size][/b] We created this category in order to give players another official but private avenue to share your ideas and suggestions about [I]Flight Rising[/I]. [b][size=4]How It Works[/size][/b] [list=1][*]Navigate to our [b][url=https://www1.flightrising.com/site/contact-us]Contact Us webform[/url][/b]. [*]Select the "Suggestion" category from the dropdown menu. [*]Fill out the required fields, including your suggestion. [*]Submit your completed webform.[/list] Once you've successfully submitted your suggestion you'll receive an automated email reply confirming receipt. We won't be able to provide you with a personalized reply but your suggestions are automatically flagged and documented for review by the [I]Flight Rising[/I] team. [size=2]Obligatory legal disclaimer regarding suggestions and our [b][url=http://flightrising.com/main.php?p=wiki&article=81]Terms of Use[/url][/b]: [I]All of the contents and elements of Services, unless otherwise stated, are copyrighted by Company. This includes user-submitted suggestions, derivative works, and skins.[/I][/size] ----- [b][size=5]Category: Ask the Team[/size][/b] It's back! [b][size=4]New Format[/size][/b] The [b][url=http://www1.flightrising.com/forums/frd/2125195]"Ask the Team"[/url][/b] thread went on hiatus shortly after one of our team members suffered a severe injury. This event required Stormlight Workshop, LLC to reassess our development pipeline and processes in order to better support our employees during this time. After a great deal of discussion we came to the conclusion that a weekly or bi-monthly stickied thread isn't feasible with our current development schedule and our company commitment to work-life balance for our employees. While "Ask the Team" may be posted by one team member, it's "Ask the [I]Team[/I]" and requires the team's input. When every team member wears multiple hats we have to be realistic about what we can juggle. [b][size=4]How It Works[/size][/b] [list=1][*]Navigate to our [b][url=https://www1.flightrising.com/site/contact-us]Contact Us webform[/url][/b]. [*]Select the "Ask the Team" category in the dropdown menu. [*]Fill out the required fields, including your question. [*]Submit your completed webform.[/list] You will receive an automated reply confirming receipt of your question. When you use the "Ask the Team" category your question is tagged for the team to review. [b][size=4]Ask the Team Answers[/b][/size] Questions submitted to us through the "Ask the Team" category will be answered[b]*[/b] in our Community Updates. [b]*Please note:[/b] While we won't be able to answer every question sent to us, all questions are documented for the [i]Flight Rising[/i] team to review, both now and in the future. [b][size=4]As Always[/size][/b] We don't provide estimated release dates, privileged information, or discuss account actions with third-parties. We understand there may be a preference for the weekly/bi-monthly stickied thread. Our goal with this new format (Contact Us webform category and answers in Community Updates) is to answer more than a small (and rushed) handful of questions at a time. ----- [b][size=5]Why Automated Replies?[/size][/b] Please do not try to get around this by using a different category in order to get a personalized reply or have your ticket be seen faster. Suggestions and questions that are mis-categorized will be closed without review, response, or tag. The automated replies are done in order to give you a way to submit your suggestions and questions but [b]without them adding to the active ticket queue[/b]. The reply may be automated but it also flags and tags your ticket so we can go back in and easily review your suggestion or question. [center][emoji=left wing size=1] [emoji=right wing size=1][/center]

We've added a new dropdown category to our Contact Us page: Scam or Bad Faith Trade.

If you believe the person you've traded with is engaging in a bad-faith trade, or scammed you, use this category. While we don't support cross-site trading, we also do not tolerate players exploiting this policy for their own gain. Please report bad faith or scam trades to us regardless of trade type.