Hello everyone!
We've made some big changes to the Rules and Guidelines and Forum Code of Conduct! Instead of two (2) separate sets of rules, we now have one (1) set of rules and policies for both account and forum behavior.
There are two (2) sections:
If you follow the above links, you'll find the Flight Rising Rules & Policies are now located in our Knowledge Base.
Why the change?
Our goal is to give you a single set of rules and policies in an easier to read format.
We've wanted to merge the Rules and Guidelines and Forum Code of Conduct into one set of rules and policies for some time now. Having two separate documents was overwhelming and often confusing; however, we didn't want to continue building a giant wall of text for you to sort through.
I want to give feedback but this post is locked. What do I do?
If you would like to give feedback on our rules or policies, please send us a message through Contact Us with the title 'Rules & Policies.' You can read more on how to give feedback in this support article.
This all sounds scary, you talk about account closure a lot. I don't want to lose my account!
We mention 'account closure' often because there are offenses that lead to account closure without going up the warning/suspensions escalation path. We don't want to scare anyone but we also need to be very clear about the more serious offenses and their penalties. If your account is closed, in almost all cases players may return on a new account. As long as our rules and policies are followed, that account will be allowed to remain open.
Having your account closed on the first offense means it was a severe violation of our rules or Terms, like cheating through the use of bots, extensions that play the game for you, or multiple accounts.
Why is this hosted through the Flight Rising Zendesk Knowledge Base and not on the Flight Rising website?
Rather than redirect valuable engineering time to creating our own dynamic encyclopedia for our rules and policies, this is an out-of-the-box option already available to us. In using the existing Knowledge Base, you will be able to search, find, and link to specific rules or policies. On our end, we will be able to add, remove, and update as needed with greater efficiency and transparency.
Our Terms of Use and our Privacy Policy will remain on our website.
If you add something to an existing article or policy, how will we know what you add?
If we add a clarification or update an existing article, addition/update will have a note marking the date of the change.
If we add a new article or policy, it will be announced in the Site Status box on our front page.
Please read through our merged rules and policies at your earliest convenience.The first article you should read is the Introduction as it covers the basics and lays out how we investigate rule violations. You can also read it in this post here.
As always, if you have any questions or feedback, please send us a message through Contact Us. We may not be able to provide you with a personalized reply but all feedback is documented for the Flight Rising team to review.
We've made some big changes to the Rules and Guidelines and Forum Code of Conduct! Instead of two (2) separate sets of rules, we now have one (1) set of rules and policies for both account and forum behavior.
There are two (2) sections:
- The Code of Conduct covers both Forum Etiquette and our rules regarding harassment and obscenity.
- The Policies, which lay out our overall guidelines and expectations for players when interacting with the website, other players, volunteers, and our employees.
If you follow the above links, you'll find the Flight Rising Rules & Policies are now located in our Knowledge Base.
Why the change?
Our goal is to give you a single set of rules and policies in an easier to read format.
We've wanted to merge the Rules and Guidelines and Forum Code of Conduct into one set of rules and policies for some time now. Having two separate documents was overwhelming and often confusing; however, we didn't want to continue building a giant wall of text for you to sort through.
I want to give feedback but this post is locked. What do I do?
If you would like to give feedback on our rules or policies, please send us a message through Contact Us with the title 'Rules & Policies.' You can read more on how to give feedback in this support article.
This all sounds scary, you talk about account closure a lot. I don't want to lose my account!
We mention 'account closure' often because there are offenses that lead to account closure without going up the warning/suspensions escalation path. We don't want to scare anyone but we also need to be very clear about the more serious offenses and their penalties. If your account is closed, in almost all cases players may return on a new account. As long as our rules and policies are followed, that account will be allowed to remain open.
Having your account closed on the first offense means it was a severe violation of our rules or Terms, like cheating through the use of bots, extensions that play the game for you, or multiple accounts.
Why is this hosted through the Flight Rising Zendesk Knowledge Base and not on the Flight Rising website?
Rather than redirect valuable engineering time to creating our own dynamic encyclopedia for our rules and policies, this is an out-of-the-box option already available to us. In using the existing Knowledge Base, you will be able to search, find, and link to specific rules or policies. On our end, we will be able to add, remove, and update as needed with greater efficiency and transparency.
Our Terms of Use and our Privacy Policy will remain on our website.
If you add something to an existing article or policy, how will we know what you add?
If we add a clarification or update an existing article, addition/update will have a note marking the date of the change.
If we add a new article or policy, it will be announced in the Site Status box on our front page.
Please read through our merged rules and policies at your earliest convenience.The first article you should read is the Introduction as it covers the basics and lays out how we investigate rule violations. You can also read it in this post here.
As always, if you have any questions or feedback, please send us a message through Contact Us. We may not be able to provide you with a personalized reply but all feedback is documented for the Flight Rising team to review.
Last edited on Mar 29, 2024 09:50:06 by Aequorin
