I've sent in 2 emails to support in hopes of clearing up a scam/theft/whatever you may want to call it. I sent one on the 3rd of this month.No reply. I thought maybe it didnt go through properly so I sent another this past sunday.
I've yet to hear a reply on either one...I'm 800 gems down the hole, I did not pay for these gems, I earned them through logging in all the time so they are a bit precious..
Either way..I'm trying to be patient but I'm losing said patience.
Any ideas?
I've sent in 2 emails to support in hopes of clearing up a scam/theft/whatever you may want to call it. I sent one on the 3rd of this month.No reply. I thought maybe it didnt go through properly so I sent another this past sunday.
I've yet to hear a reply on either one...I'm 800 gems down the hole, I did not pay for these gems, I earned them through logging in all the time so they are a bit precious..
Either way..I'm trying to be patient but I'm losing said patience.
Any ideas?
@
thestoneofdoom sending multiple support emails won’t help anything. If they haven’t responded (other than the automatic email) in two weeks time then you’re supposed you PM aequorin with your ticket number and details so they can look into it
@
thestoneofdoom sending multiple support emails won’t help anything. If they haven’t responded (other than the automatic email) in two weeks time then you’re supposed you PM aequorin with your ticket number and details so they can look into it
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I've done this. Did it the day you told me and nothing yet.
I've done this. Did it the day you told me and nothing yet.
@Thestoneofdoom
Aequorin has what to do for this listed in the [url=http://www1.flightrising.com/forums/help/2490854]Player Resources & Support[/url] Thread Stickied at the top of the Help forum. Section copied here for quick reference.
[quote][b]If You Have Not Received a Response[/b]
Tickets submitted to our support team are reviewed in the order they were received based on severity and type.
If you have not received a response after 2 weeks (14 days), you can "bump" your ticket by replying to the 'Request Received' automated message sent to your email after ticket submission.
[b]We ask you do not:[/b]
[LIST]
[*]Post about your ticket in the forums.
[*]Private message Flight Rising team members or volunteer moderators.
[/LIST]
[indent][b]EXCEPTION:[/b] If you have not received a response about [b]undelivered gems after 48 hours[/b], please both bump your ticket and send me a private message.[/indent][/quote]
@
Thestoneofdoom
Aequorin has what to do for this listed in the
Player Resources & Support Thread Stickied at the top of the Help forum. Section copied here for quick reference.
Quote:
If You Have Not Received a Response
Tickets submitted to our support team are reviewed in the order they were received based on severity and type.
If you have not received a response after 2 weeks (14 days), you can "bump" your ticket by replying to the 'Request Received' automated message sent to your email after ticket submission.
We ask you do not:
- Post about your ticket in the forums.
- Private message Flight Rising team members or volunteer moderators.
EXCEPTION: If you have not received a response about undelivered gems after 48 hours, please both bump your ticket and send me a private message.
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Thank you i was looking for that! God im blind.
Thank you i was looking for that! God im blind.
