I really loved the whole little event, it was a nice surprise and a break from the usual (and to be honest, kinda boring) monthly festival schedule. I really hope the drama hasn't put the staff off trying new things in the future. :(
The only advice I can give is to maybe be clear in the future about the chance of getting certain things, like the rarer eye types.
I really loved the whole little event, it was a nice surprise and a break from the usual (and to be honest, kinda boring) monthly festival schedule. I really hope the drama hasn't put the staff off trying new things in the future. :(
The only advice I can give is to maybe be clear in the future about the chance of getting certain things, like the rarer eye types.
I am not sure where the refund idea came from; however, I do not agree you should get one. You made the decision to purchase gems with real money. You made the decision to use those gems to buy scattersight vials. Why should you feel entitled enough to ask for a refund?
Refunds don't work that way either. Are you going to ask the people who got your gems for purchasing their vials to give you your gems back? You bought it from them. Most places I ever get a refund from, I have to give the item back. If you don't have the gems or vials anymore, why should FR give you a refund back? I do not understand this sentiment at all.
But, other than that, I loved the update with the eyes. I was so excited. I even tried to verify the admins actions; however, I agree that we should have the eyes a bit more readily available for the customization aspect of it. I do believe we should have a sort of fair chance to get them for some of the dragons we want them on. I'd love Primal Arcane for Erik my Arcane Rep who oozes Archaic magic. Really.
But do I want a refund for the gems I spent? On anything? No. No I do not.
I am not sure where the refund idea came from; however, I do not agree you should get one. You made the decision to purchase gems with real money. You made the decision to use those gems to buy scattersight vials. Why should you feel entitled enough to ask for a refund?
Refunds don't work that way either. Are you going to ask the people who got your gems for purchasing their vials to give you your gems back? You bought it from them. Most places I ever get a refund from, I have to give the item back. If you don't have the gems or vials anymore, why should FR give you a refund back? I do not understand this sentiment at all.
But, other than that, I loved the update with the eyes. I was so excited. I even tried to verify the admins actions; however, I agree that we should have the eyes a bit more readily available for the customization aspect of it. I do believe we should have a sort of fair chance to get them for some of the dragons we want them on. I'd love Primal Arcane for Erik my Arcane Rep who oozes Archaic magic. Really.
But do I want a refund for the gems I spent? On anything? No. No I do not.
[quote name="SilverOtter" date="2018-06-14 08:12:16" ]
I am not sure where the refund idea came from; however, I do not agree you should get one. You made the decision to purchase gems with real money. You made the decision to use those gems to buy scattersight vials. Why should you feel entitled enough to ask for a refund?
Refunds don't work that way either. Are you going to ask the people who got your gems for purchasing their vials to give you your gems back? You bought it from them. Most places I ever get a refund from, I have to give the item back. If you don't have the gems or vials anymore, why should FR give you a refund back? I do not understand this sentiment at all.
But, other than that, I loved the update with the eyes. I was so excited. I even tried to verify the admins actions; however, I agree that we should have the eyes a bit more readily available for the customization aspect of it. I do believe we should have a sort of fair chance to get them for some of the dragons we want them on. I'd love Primal Arcane for Erik my Arcane Rep who oozes Archaic magic. Really.
But do I want a refund for the gems I spent? On anything? No. No I do not.
[/quote]
I haven't bought gems since I'm broke, but I agree with this post. If you made the choice to buy gems for the chance of getting your desired eyes, then that is [i]your choice.[/i] You can't say the staff forced you to buy gems, especially since there's other ways to earn gems without purchasing them.
I believe that the decision to retire Scattersights wasn't a very good one. Yes, the event was a blunder, and even now, players are still stressed because Scattersight prices are just going to rise. But that is no reason to ask for a refund. You are ultimately gambling when you buy a Scattersight. Casinos aren't going to return your money just because you lost the gamble.
SilverOtter wrote on 2018-06-14 08:12:16:
I am not sure where the refund idea came from; however, I do not agree you should get one. You made the decision to purchase gems with real money. You made the decision to use those gems to buy scattersight vials. Why should you feel entitled enough to ask for a refund?
Refunds don't work that way either. Are you going to ask the people who got your gems for purchasing their vials to give you your gems back? You bought it from them. Most places I ever get a refund from, I have to give the item back. If you don't have the gems or vials anymore, why should FR give you a refund back? I do not understand this sentiment at all.
But, other than that, I loved the update with the eyes. I was so excited. I even tried to verify the admins actions; however, I agree that we should have the eyes a bit more readily available for the customization aspect of it. I do believe we should have a sort of fair chance to get them for some of the dragons we want them on. I'd love Primal Arcane for Erik my Arcane Rep who oozes Archaic magic. Really.
But do I want a refund for the gems I spent? On anything? No. No I do not.
I haven't bought gems since I'm broke, but I agree with this post. If you made the choice to buy gems for the chance of getting your desired eyes, then that is
your choice. You can't say the staff forced you to buy gems, especially since there's other ways to earn gems without purchasing them.
I believe that the decision to retire Scattersights wasn't a very good one. Yes, the event was a blunder, and even now, players are still stressed because Scattersight prices are just going to rise. But that is no reason to ask for a refund. You are ultimately gambling when you buy a Scattersight. Casinos aren't going to return your money just because you lost the gamble.
My main gripe is a whole subset of users with old or gen1 dragons in their collection for the past 4 years was just shafted and pushed to the side.
This is the only update on this site that explicitly excluded already-existing dragons, and that, frankly, is unacceptable.
My main gripe is a whole subset of users with old or gen1 dragons in their collection for the past 4 years was just shafted and pushed to the side.
This is the only update on this site that explicitly excluded already-existing dragons, and that, frankly, is unacceptable.
[quote name="micahjaguar" date="2018-06-13 18:02:07" ]
I think the idea of having new eyes is cool, and as a mechanic it scores high on the 'game-changing and thus appropriate for a five year anniversary' metric. Really good brainstorming. I find it interesting to hatch eggs again, and curious to see what future eye enhancements you're planning. *hat-tip*
Your celebratory implementation was bizarre, however, and your communications afterwards, baffling. I feel as if you have no PR or marketing people on your staff who understand how to interact with and manage customer relations. (Maybe you don't? I can recommend some books on the topic.)
The moment the userbase started responding to your Big Huge Celebratory Announcements with an explosion of pain points, you should have immediately made a post that said: "We have overlooked some gameplay styles that are negatively impacted by our decision. We want this event to be exciting for all our players, and we'd like to hear how we can address your concerns. Please post to this official thread, and tell us how we could do this better.'
After reading--and managing--that thread, you would have had enough data to make decisions, and without causing the mass hysteria and anger that resulted because of your silence. Communication is key when you've upset your customers. It's the only thing. And having collected all this data in a less emotionally charged manner by heading off your userbase's upset before it could build, I think you would probably have made different decisions. As it is, you present the image of having been backed into a corner, and politely showing your teeth and warning everyone from trying for you. Probably because you feel that way.
Y'all, FR is your income and your job, and we're your customers. You consistently don't handle your customers well. I don't mean *user* management--I'm not talking about 'how do I keep my users from trespassing on the site rules and making abusive forum threads.' I mean *customer* management, where you understand how to interact with people who pay you in a way that makes them happy to pay you, and more willing to keep paying you in the future.
Right now, you often give the impression that we're impositions on your vision, and that if you could have the site not have any people while making your money, you would probably prefer that. :/
tl;dr: You really need to research marketing and learn how to communicate with your customers. Your tone deafness in this arena is costing you money.
[/quote]
Just want to quote this because this is exactly how I feel. This is worded and written really well, and put everything into words that I couldn’t.
On top of that, I agree with SilverOtter. As much of a disaster as this event had turned out to be, we shouldn’t be asking for refunds because we made choices to buy gems. That’s just not how these things work. :/
micahjaguar wrote on 2018-06-13 18:02:07:
I think the idea of having new eyes is cool, and as a mechanic it scores high on the 'game-changing and thus appropriate for a five year anniversary' metric. Really good brainstorming. I find it interesting to hatch eggs again, and curious to see what future eye enhancements you're planning. *hat-tip*
Your celebratory implementation was bizarre, however, and your communications afterwards, baffling. I feel as if you have no PR or marketing people on your staff who understand how to interact with and manage customer relations. (Maybe you don't? I can recommend some books on the topic.)
The moment the userbase started responding to your Big Huge Celebratory Announcements with an explosion of pain points, you should have immediately made a post that said: "We have overlooked some gameplay styles that are negatively impacted by our decision. We want this event to be exciting for all our players, and we'd like to hear how we can address your concerns. Please post to this official thread, and tell us how we could do this better.'
After reading--and managing--that thread, you would have had enough data to make decisions, and without causing the mass hysteria and anger that resulted because of your silence. Communication is key when you've upset your customers. It's the only thing. And having collected all this data in a less emotionally charged manner by heading off your userbase's upset before it could build, I think you would probably have made different decisions. As it is, you present the image of having been backed into a corner, and politely showing your teeth and warning everyone from trying for you. Probably because you feel that way.
Y'all, FR is your income and your job, and we're your customers. You consistently don't handle your customers well. I don't mean *user* management--I'm not talking about 'how do I keep my users from trespassing on the site rules and making abusive forum threads.' I mean *customer* management, where you understand how to interact with people who pay you in a way that makes them happy to pay you, and more willing to keep paying you in the future.
Right now, you often give the impression that we're impositions on your vision, and that if you could have the site not have any people while making your money, you would probably prefer that. :/
tl;dr: You really need to research marketing and learn how to communicate with your customers. Your tone deafness in this arena is costing you money.
Just want to quote this because this is exactly how I feel. This is worded and written really well, and put everything into words that I couldn’t.
On top of that, I agree with SilverOtter. As much of a disaster as this event had turned out to be, we shouldn’t be asking for refunds because we made choices to buy gems. That’s just not how these things work. :/
I just had to chime in. You can't goal post digital goods because there is no packaging.
Staff applied a time constraint and were very vague about how the item worked. You can't liken something to something else if they don't do the same thing. You can't liken a freezer to a fridge saying 'Oh yeah. Everything is kept cold and ready to eat. Especially from the freezer if you like a crunch!'.
As for the applied time constraint and vagueness of how it worked, that had people more likely to impulse buy. Some folks got here late. Some folks didn't even make the event at all. So what do they do to get in on the action if they don't have treasure/gems stored away? They buy gems to get a little piece of the action.
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
I just had to chime in. You can't goal post digital goods because there is no packaging.
Staff applied a time constraint and were very vague about how the item worked. You can't liken something to something else if they don't do the same thing. You can't liken a freezer to a fridge saying 'Oh yeah. Everything is kept cold and ready to eat. Especially from the freezer if you like a crunch!'.
As for the applied time constraint and vagueness of how it worked, that had people more likely to impulse buy. Some folks got here late. Some folks didn't even make the event at all. So what do they do to get in on the action if they don't have treasure/gems stored away? They buy gems to get a little piece of the action.
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
[quote name="HylianTerror" date="2018-06-14 08:41:50" ]
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
[/quote]
No one is shaming anyone for wanting refunds, we’re just saying that it seems a bit much to ask for refunds. :/
I’m an avid player of Gacha games, and these scattersight vials are [i]very[/i] reminiscent of said games. You don’t see Gacha game players asking for refunds when they buy the premium currency to pull characters, but don’t get anything good. :/
Yes, the staff should have been much clearer on how the vials worked, and yes they should have stated how low the chances were for the rarer eyes, but players had a rough estimate of these chances a few hours into the event. These things were posted on the other forums. Players who bought gems took that chance, and decided to buy gems to buy more vials. That was their choice, and I feel that if we have a large influx of players feeling they’re entitled to demand their gems back, it will detract from the vast list of other problems that majority of the players want to get fixed. :/
Edit;; Also, if someone can’t technically afford the gems when they have other expenses, they need to have self control and not buy gems in the first place. Again, it’s a choice to buy gems, but if someone can’t make the right choice to not buy gems when they don’t have the money for it, they should possibly consider stepping back until they do have the money for it.
I’ve made plenty of mistakes in my time with this game and other games, where I’ve spent money I didn’t have. But I’m not going to fault FR for it and demand a refund.
HylianTerror wrote on 2018-06-14 08:41:50:
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
No one is shaming anyone for wanting refunds, we’re just saying that it seems a bit much to ask for refunds. :/
I’m an avid player of Gacha games, and these scattersight vials are
very reminiscent of said games. You don’t see Gacha game players asking for refunds when they buy the premium currency to pull characters, but don’t get anything good. :/
Yes, the staff should have been much clearer on how the vials worked, and yes they should have stated how low the chances were for the rarer eyes, but players had a rough estimate of these chances a few hours into the event. These things were posted on the other forums. Players who bought gems took that chance, and decided to buy gems to buy more vials. That was their choice, and I feel that if we have a large influx of players feeling they’re entitled to demand their gems back, it will detract from the vast list of other problems that majority of the players want to get fixed. :/
Edit;; Also, if someone can’t technically afford the gems when they have other expenses, they need to have self control and not buy gems in the first place. Again, it’s a choice to buy gems, but if someone can’t make the right choice to not buy gems when they don’t have the money for it, they should possibly consider stepping back until they do have the money for it.
I’ve made plenty of mistakes in my time with this game and other games, where I’ve spent money I didn’t have. But I’m not going to fault FR for it and demand a refund.
[quote name="HylianTerror" date="2018-06-14 08:41:50" ]
I just had to chime in. You can't goal post digital goods because there is no packaging.
Staff applied a time constraint and were very vague about how the item worked. You can't liken something to something else if they don't do the same thing. You can't liken a freezer to a fridge saying 'Oh yeah. Everything is kept cold and ready to eat. Especially from the freezer if you like a crunch!'.
As for the applied time constraint and vagueness of how it worked, that had people more likely to impulse buy. Some folks got here late. Some folks didn't even make the event at all. So what do they do to get in on the action if they don't have treasure/gems stored away? They buy gems to get a little piece of the action.
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
[/quote]
This so much.
Never mind the fact that they lied to us about how it works? They specifically said it worked like the tri-color scatterscroll but it doesn't. Unless there's a hidden rarity among the colors we don't know about. It should have worked on a 1 in 6 chance to give us any of the eyes and instead they just used the same algorithm for breeding into how it worked.
If there isn't to be a compromise made then compensation should be required. The item did not work as intended.
And having worked in customer service, including a returns desk, refunds are something more then required in this case. I've never bought something that didn't work and kept it, regardless of my financials at the time.
HylianTerror wrote on 2018-06-14 08:41:50:
I just had to chime in. You can't goal post digital goods because there is no packaging.
Staff applied a time constraint and were very vague about how the item worked. You can't liken something to something else if they don't do the same thing. You can't liken a freezer to a fridge saying 'Oh yeah. Everything is kept cold and ready to eat. Especially from the freezer if you like a crunch!'.
As for the applied time constraint and vagueness of how it worked, that had people more likely to impulse buy. Some folks got here late. Some folks didn't even make the event at all. So what do they do to get in on the action if they don't have treasure/gems stored away? They buy gems to get a little piece of the action.
Don't shame folks for wanting refunds. Some of us seem lucky in the fact we have enough money to spare after bills to shrug off five bucks. Others can't.
This so much.
Never mind the fact that they lied to us about how it works? They specifically said it worked like the tri-color scatterscroll but it doesn't. Unless there's a hidden rarity among the colors we don't know about. It should have worked on a 1 in 6 chance to give us any of the eyes and instead they just used the same algorithm for breeding into how it worked.
If there isn't to be a compromise made then compensation should be required. The item did not work as intended.
And having worked in customer service, including a returns desk, refunds are something more then required in this case. I've never bought something that didn't work and kept it, regardless of my financials at the time.
Hmm... I wouldn't discourage those sending in asking for refunds. Yeah, they're probably not going to get anything out of it, but maybe having to read and respond to such requests will make the staff realize they need to do something to fix this mess and not just leave us dangling off a cliff here.
Hmm... I wouldn't discourage those sending in asking for refunds. Yeah, they're probably not going to get anything out of it, but maybe having to read and respond to such requests will make the staff realize they need to do something to fix this mess and not just leave us dangling off a cliff here.
I believe they were mentioning that it worked like the scatterscroll as in it randomly gave you something. Not that it gave you a same chance for all the eyes. But, then again, I tend to read things differently. So, we're all human?
But I've stated my piece about these things. I have stated my opinion over all about it.
I believe they were mentioning that it worked like the scatterscroll as in it randomly gave you something. Not that it gave you a same chance for all the eyes. But, then again, I tend to read things differently. So, we're all human?
But I've stated my piece about these things. I have stated my opinion over all about it.
